General Cancelation Policy
What is the General Cancelation Policy?
All bookings are effective from the moment you have received a Booking Confirmation and have paid the 30% of the Reservation.
All bookings can be canceled within 5 weeks in advance. If your booking was canceled with less than 5 weeks in advance you are not entitled to claim your advance payment back.
How can you cancel your booking?
In order to cancel your booking you should get in contact directly to PTKeys by email or phone to advise your booking cancelation.
Cancelation is only effective once you have received a cancelation booking confirmation.
Once your booking is canceled and if you are entitled to have your advance fee back we will return you the money to a Paypal account and will not be responsible for the commissions fees applied for payment processing.
If the Owner cancels my booking, how will the process be?
If the Owner cancels your booking for any major circumstances you will be refunded by PTKeys in total of the advance payment you have previously done. All commission fees will be responsibility of PTKeys. If there are any other losses or compensation fees that Travelers believe they are entitled to have, they should contact directly the Owner to assume full liability.
Can a traveler cancel a booking after checking in?
If for any reason you are not truly happy with your rental and would like to cancel your booking after checking in. We strongly suggest you to get in contact immediately with PTKeys to help you solve your problem.